Privacy Policy

At Dandelion Vibes, we are committed to respecting and protecting your privacy. Dandelion Vibes is registered as a Data Controller with the Information Commissioner's Office (ICO) under registration number ZC166801. This policy outlines how we collect, use, store, and safeguard your personal information when you visit our website (dandelionvibes.com) or get in touch regarding Solution-Focused Hypnotherapy and coaching services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Information We Collect

When you interact with this website or contact us, we may collect:

Contact details: Your name, email address, telephone number, and any general location details you provide.
Enquiry details: Information, messages, or comments you submit via our contact forms, booking requests, or direct correspondence.
Technical data: Your IP address, browser type, device details, and site interaction metrics automatically collected when you browse the site.

Note regarding special category data: As part of Solution-Focused Hypnotherapy consultations and ongoing sessions, you may share sensitive health or wellbeing information. Such information is never collected casually via general website forms and is treated under strict professional confidentiality, lawful bases, and relevant therapeutic codes of conduct.

How We Collect and Use Your Information

We collect data directly from you when you submit a query, request an initial consultation, or interact with our site. We process this data for the following lawful reasons:

To respond to enquiries: Answering questions, providing consultation details, and scheduling appointments.
To provide and manage our services: Delivering agreed Solution-Focused Hypnotherapy sessions, courses, or workshops.
Legitimate interests & website administration: Ensuring the site functions securely and effectively.
Consent: Where you have explicitly opted in to receive updates, newsletters, or wellness resources. You can withdraw your consent at any time.

We will never sell, lease, or distribute your personal details to third parties for commercial marketing purposes.

How Your Data Is Stored and Protected

We implement appropriate digital and physical security measures to protect your personal data from unauthorised access, alteration, disclosure, or loss.

Hosting & Web Services: Our website is hosted on secure servers that collect standard diagnostic and device data in an aggregated or pseudonymised format to keep the site operational and safe.
Third-Party Service Providers: We only use reputable data processors (such as secure email hosts and calendar platforms) who comply with UK GDPR standards.
Data Retention: We retain personal data collected via website enquiries only for as long as necessary to address your query or fulfil the purpose for which it was gathered. Active client records are maintained securely in line with professional hypnotherapy standards and legal insurance requirements, after which they are securely deleted.

Cookies and Analytics

This website uses cookies—small data files placed on your device—to function efficiently:

Essential/Functional Cookies: Necessary for core website operation, security, and loading page elements.
Analytics/Performance Cookies: Used to understand site performance, visitor traffic, and popular pages. These are only activated where you provide consent via our cookie banner.

You can manage or disable cookies at any time through your individual internet browser settings.

Your Legal Rights

Under UK data protection law, you hold several rights regarding your personal information:

Right of Access: Request a copy of the personal information we hold about you.
Right to Rectification: Request corrections to any inaccurate or incomplete details.
Right to Erasure (The Right to be Forgotten): Request that we delete your personal data where there is no overriding legal or professional obligation to retain it.
Right to Restriction or Objection: Restrict how we process your information or object to specific uses.
Right to Data Portability: Request transfer of your data to another provider where applicable.

If you have concerns about how your data is handled, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) (the UK supervisory authority for data protection) at ico.org.uk or by calling 0303 123 1113. We would, however, appreciate the opportunity to address your concerns directly first.

Updates to This Notice

We review and update this privacy policy periodically to reflect changes in our practice or legal requirements. Any modifications will be posted directly to this page with immediate effect.

Contact Us:

For any questions about this policy or to exercise any of your data rights, please reach out directly: